Customer Service Administrator

Reference 9544

We are urgently recruiting for a Customer Service Administrator; Benefits include: 30 days holiday including the Bank Holidays – holidays increase with service, Access to Employee Assistance Programme (EAP), Discount vouchers for optical requirements and free car parking. 
 
You will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.  Hours of work are 9:30 am to 5:30 pm Monday to Friday. This position will be 60% administration and 40% customer service.  
 
If you have recently completed an apprenticeship and obtained your NVQ in Administration or Customer Service, we would be keen to speak to you! 
 
As the Customer Service Administrator, you will be:
  • Answering Switchboard overflow
  • Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public via telephone and email
  • Processing internet, email and telephone orders using Sage and internal systems, chasing orders and updating clients on the progress of orders
  • Preparing quotations for new and existing customers
  • Liaising with internal departments to arrange rework of bespoke stock
  • Setting up new accounts for online orders
  • Dealing with email campaigns and promotions
  • Monitoring customer’s orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
  • Supporting the Area Sales Manager daily
  • Obtaining POD’s and carrying out general administration duties  
As the Customer Service Administrator, you will have:
  • Excellent customer service skills, offering the best personal experience at all times
  • Previous customer service or administration experience
  • Excellent written and verbal communication and organisational skills
  • Computer literate with knowledge of Microsoft Office including Excel
  • You may have experience of the following: Administrator, Office Assistant, Office Coordinator, Customer Service Assistant, Customer Service Advisor, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Assistant, Recruitment Co-ordinator, Recruitment Support or Helpdesk and Contact Centre Administrator
As the Customer Service Administrator, your salary is circa £19,000 to £21,000 per annum depending on experience plus a fantastic range of benefits.

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