Customer Service Safeguarding Administrator

Reference 9206

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Based in Edgbaston, you will be working as a Customer Service Safeguarding Administrator, providing crucial support to a brand new national project ensuring the safeguarding and DBS checks of over 1,800 clubs. This is an ongoing long-term temporary position with excellent benefits such as free car parking and 33 days holiday including Bank Holidays after 12 weeks.

You will be working for a large leisure organisation that has been formed for over 20 years.

As a Customer Service Safeguarding Administrator, your duties will include:

  • Liaising with members and clubs via email and telephone, dealing with all queries and issues with DBS and Safeguarding applications
  • Guiding and advising on applications and log in errors through to accurate resolution  
  • Accurately inputting and updating clubs information on internal databases and Microsoft Excel
  • Liaising with volunteers in regards to DBS check updates, querying any discrepancies or issues
  • Completing general administration duties

As a Customer Service Safeguarding Administrator, you will have:

  • Experience in resolving queries over the email and telephone with strong communication and patience to solve complex issues
  • Excellent written communication and attention to detail skills
  • Ability to work calmly under pressure
  • IT literate
  • You may have experience of the following: HR Assistant, Safeguarding Assistant, Social Worker, Data Analyst, Safeguarding Officer, Compliance Assistant or Customer Service Administrator

As the Customer Service Safeguarding Administrator, you will receive a salary of circa £19,000 per annum, £10.44 per hour. Plus the following benefits:

  • 28 days holiday including the Bank Holidays, pro-rata increasing to 33 days after 12 weeks
  • Free car parking

 

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