You will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years. As the Returns Administrator, you will have previous experience working within a similar position.
This is a part time position, our client will consider 25 to 30 hours per week, Monday to Friday, flexible on working hours.
Benefits include 31 days holiday including the Bank Holidays pro rata, Access to Employee Assistance Programme (EAP), Discount vouchers for optical requirements and free car parking.
As the Returns Administrator, you will be:
- Dealing with the data entry of all debit notes, both emailed and posted
- Monitoring returns email inbox and ensuring all queries are dealt with promptly
- Running credits from in-house system and Sage
- Scanning debits and corresponding paperwork onto the archive system
- Assisting in dealing with all debit queries (via telephone and email)
- Liaising with carriers, the Quality department and the Admin team in organising a collection of faulty goods
- Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders
- Investigating any reported mis-picks
- Investigating price queries with Customer Service, and the Commercial team
- Liaising with Commercial team to produce rebate credits
- Dealing with POD requests from carriers
- Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
- Producing and monitoring reports on outstanding debts and chasing all outstanding returns/queries
- Picking up the switchboard overflow calls
As the Returns Administrator, you will have:
- Previous experience working within a similar position
- Excellent customer skills, both written and verbal
- Experience of working in a busy environment
- Basic knowledge of Word, Outlook, Excel and Sage would be beneficial but full training will be given
- You may have experience of the following: Logistics Admin, Office Assistant, Office Support, Office Co-ordinator, Returns Co-ordinator, Warehouse Administrator, Returns Support or Administrator
As the Returns Administrator, you will receive a salary of circa £19,000 to £21,000 pro rata / hourly pay rate is £9.74 to £10.77 depending on experience plus a fantastic range of benefits.