Team Supervisor

Reference 9023

This vacancy is now closed

Are you looking for a new challenge?  Do you want a role where you can progress within the organisation? We are currently seeking a Team Supervisor to join our client based in the Jewellery Quarter. You will receive excellent benefits including a BHSF package and an excellent holiday allowance. 

You will be working for a not-for-profit organisation, formed in 2003, who provide improvement services to the pharmacy sector.

As the Team Supervisor, your duties include:

  • Supporting the Manager with dealing with the day-to-day distribution of workload, planning and scheduling work for 6 Administrators
  • Improving call quality through call monitoring, effective coaching, monitoring and constructive feedback
  • Producing reports on a daily basis covering call stats and other data
  • Dealing with membership queries in a professional manner

As the Team Supervisor, you will have:

  • Previous Supervisory experience of a team of customer service advisors / administrators within a contact centre, call centre, helpdesk or membership renewal environment
  • Outstanding communication skills with the ability to work enthusiastically
  • You may have experience of working as one of the following: Call Centre Coach, Contact Centre Coach,, Helpdesk Coach, Customer Service Advisor, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator or Coach.

As the Team Supervisor, your salary will be circa £21,000 per annum depending on experience. 

Alongside this, you will receive fantastic benefits such as:

  • Excellent Holiday Allowance
  • BHSF Package
  • Pension Scheme

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