We are hiring a Customer Service Advisor; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.
What will our client offer you?
- Salary is circa £24,000 to £25,000 depending on experience
- Hours of work are 9:00 am to 5:00 pm Monday to Friday
- 31 days holiday including the Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Access to Employee Assistance Programme (EAP)
- Up to 5 days extra unpaid holiday available at a salary sacrifice
- Free car parking
As the Customer Service Advisor, you will be:
- Managing assigned accounts, providing customer support and coordinating with External Sales Managers
- Handling calls, inquiries, and switchboard overflow
- Processing orders, quotes, and sample requests using Sage and in-house systems
- Managing delivery bookings, email inquiries, and filing
- Raising claims for lost/damaged goods and track shipments
- Maintaining customer database and overseeing orders, deliveries, and service levels
- Processing returns, credits, and debit notes; handling related queries
- Coordinating faulty returns and liaising with carriers and the Quality department
- Monitoring outstanding returns, chasing resolutions, and updating reports
- Performing other administrative and customer service tasks as needed
As the Customer Service Advisor, you will have:
- Previous experience dealing with returns
- Previous customer service or administration experience
- Excellent customer service skills, offering the best personal experience at all times
- Excellent written and verbal communication and organisational skills
- Computer literate with knowledge of Microsoft Office including Excel
- You may have experience working in the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Administrator, Office Assistant, Returns Administrator, Recruitment Co-ordinator, Recruitment Support, Sales Administrator, Helpdesk and Contact Centre Administrator