We are hiring a Customer Service Advisor; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.
What will our client offer you?
- Salary is circa £24,000 to £25,000 depending on experience
- Hours of work are 9:30 am to 5:30 pm Monday to Friday
- 31 days holiday including the Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Access to Employee Assistance Programme (EAP)
- Up to 5 days extra unpaid holiday available at a salary sacrifice
- Free car parking
As the Customer Service Advisor, you will be:
- Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
- Answering Switchboard overflow
- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public via telephone and email
- Processing internet, email and telephone orders using Sage and internal systems, chasing orders and updating clients on the progress of orders
- Preparing quotations for new and existing customers
- Dealing with email campaigns and promotions
- Monitoring customer’s orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
- Supporting the Area Sales Manager daily
- Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery
As the Customer Service Advisor, you will have:
- Excellent customer service skills, offering the best personal experience at all times
- Excellent written and verbal communication and organisational skills
- Computer literate with knowledge of Microsoft Office including Excel
- You may have experience of the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Assistant, Recruitment Co-ordinator, Recruitment Support, Sales Administrator, Helpdesk and Contact Centre Administrator
For more information, please call Leah today on 0121 285 6032