Customer Service Advisor

Reference 89772018-09-10

This vacancy is now closed

Is customer service your passion? Do you love to problem solve and help support customers through to resolution? This role will give you the opportunity to be a pivotal member of the team during the customer journey.

You will be working for an award winning company who have an excellent reputation spanning over 100 years.

 

As the Customer Service Advisor, you will be:

  • Handling approximately 40 calls per day from customers and logging all information onto the in-house database
  • Dealing with a variety of queries and issues including incorrect orders, damaged and faulty items
  • Investigating complaints and queries through to resolution
  • Liaising with courier companies regarding delivery issues
  • Handling email queries
  • Liaising with various teams within the organisation to reach a successful resolution for the customer

 

As the Customer Service Advisor, you will have:

  • Previous customer service experience
  • Experience in resolving complaints effectively
  • IT skills in order to log all customer activity quickly and efficiently
  • You may have experience of the following: Sales Support, After Sales, After Sales Care, Customer Engagement, Contact Centre, Call Centre, Complaint Handler, Query Support

 

You will receive a salary of £17,000 per annum, rising to £19,050 upon successful completion of your probationary period. You will also receive the following benefits:

  • 30 days holiday per year including Bank Holidays plus additional leave for Christmas shut down
  • The potential to earn a quarterly bonus based on team performance plus a bonus based on company performance
  • Adhoc incentives
  • Life Insurance
  • Free car parking

 

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